CSG Staff

John Risk



Skill-set description

Mr. John Risk is the Founder and President of Communications Support Group, Incorporated. John performs project administration, directs a team of competent associates, and oversees all phases of work. He is a graduate of the University of Michigan. John was a long term member of the National Association of Telecommunications Officers and Advisors (NATOA) for 23 years and dedicated years of service to NATOA,  including  five-years as a National Board member.  He is a founding member of SCAN NATOA, a Chapter of California and Nevada. John is a 31 year member of the Alliance for Community Media, and has been active with HIMMS, Healthcare Information and Management Systems Society, where he served on the 2014-2015 HIMSS SoCal Chapter's Board of Directors as Treasurer, VP of Finance.  John has also served on the Chapter's Policy and Advocacy Committee and the Programs Committee, as Budget Coordinator.

Since 1979, Mr. Risk has held a variety of private and public sector management positions involving cable television franchise administration, policy, programming, production and technology. John has performed compliance audits, franchise fee audits, utility user tax audits, video systems procurement, video conferencing,  for numerous California franchising authorities. He has developed expert financial skills, having audited corporate charts of accounts and revenue streams of AT&T, Comcast, Charter, Cox and Time Warner, making observations and determining the accuracy of franchise fees and utility tax payments.  Additionally, Mr. Risk has held jobs within the cable industry with Falcon Cable and Group W Cable and has been employed full time by the City of Santa Ana as their cable administrator. Mr. Risk has also consulted with the Counties of Alameda, Mendocino, Monterey, Orange, Santa Barbara, San Bernardino, San Diego, San Francisco, and Santa Cruz, and has worked as an “on-site” contract cable television consultant to the City of Beverly Hills, City of Santa Ana, City of Irvine, and the County of San Bernardino.

Mr. Risk's broad range of experience and expertise strengthens CSG's ability to respond to the ever-changing needs of municipalities and public agencies. Mr. Risk has worked with a number of school districts and recognizes the importance of telecommunications and Internet access in the classroom. Mr. Risk has been nationally recognized for his contributions in the field of cable television franchise administration and municipal cable programming. His work has earned him and his City Governments the following honors:  6 "ACE" awards; 6 "Hometown" awards; 8 NATOA awards; finalist honors in the League of California Cities' "Helen Putnam" award; and finalist honors in the Los Angeles Academy of Television Arts and Sciences' "Emmy" competitions. In his capacity as contract Cable Television Manager for the cities of Beverly Hills and Santa Ana, Mr. Risk's compliance, auditing and programming concepts have served as models for other communities seeking to create cable television offices.

Mr. Risk also possesses significant experience working with public safety personnel (Police and Fire) for the purposes of staff training, video documentation, court arraignments, emergency preparedness/community outreach, and emergency operations center IT/communications planning.  John is adept at web streaming video content and currently works closely with HIMMS, including supporting their SoCal Chapter conference webcasts.



Back to Top

CSG Associates


Back to Top

Bill Morgan



Mr. Bill Morgan participates in nearly all gross revenue audit projects.  He is an experienced CPA at Orange County based White Nelson Diehl Evans, LLP.  Bill is an expert in the field of cable television non-subscriber revenue auditing and has been with Diehl, Evans & Company, LLP, since 1972 (which recently merged with Nelson and White).  With his extensive experience in accounting, auditing, consulting, financial reporting, taxation and cable television issues related to California governmental agencies. Mr. Morgan has extensive experience in governmental accounting, auditing and consulting. Mr. Morgan is a graduate of the University of Southern California and is an associate member of the Southern California and Nevada Chapter of the National Association of Telecommunications Officers and Advisors (SCAN/NATOA). Mr. Morgan and CSG has been retained jointly by clients on a number of engagements related to franchise fee and utility user tax auditing. Mr. Morgan will retire at the end of this year.

Darren Doerschel

Mr. Darren Doerschel is an experienced video engineer. He is currently employed at the City of Santa Monica, but also free-lances in integration and system design projects throughout southern California. Mr. Doerschel has performed multimedia/video/audio projects for Cerritos, Long Beach, Culver City and Walnut. He is well studied in digital playback and automation systems and non-linear editing, and system integration. Mr. Doerschel and Mr. Risk have worked on a number of projects performing significant research related to cable television production and programming in a digital media center environment for the cities of Fountain Valley, Huntington Beach, Irvine, San Clemente, Stanton, and Westminster.


Nancy Ridge

Ms. Nancy Ridge transacts all of our Telecommunications Solutions projects.  Nancy is Vice President at Orange County based Telecombrokers.  She provides consulting, procurement and managed services for Data, Hosting and Voice Solutions.  Nancy allows CSG access to a strong, interwoven network of successful agents, committed vendor partners and a top sales team.  She has served national and key accounts in the telecommunications and utility industries for 20 years, acting in senior management positions the majority of that time. She was principal of a successful demand side energy services company for 10 years. During her tenure, the company revenues grew 1,000%. Nancy was a leader in the energy management industry, serving on the Los Angeles Board for the Association of Professional Energy Managers and signing multi-million dollar energy retrofit projects with Prudential Realty, Beckman Instruments, Honeywell and Federated Stores. She moved into the telecommunications arena where as Vice President of Communications for a leading cost containment consulting firm, Nancy created their Communications division and built it to a profitable business generating $2M in less than three years. Through Nancy's efforts, long term strategic alliances were established with top tier vendors AT&T, MCI, Sprint, Qwest, and SBC Communications as well clients she brought to the firm including Hyundai Motors, Virgin Entertainment, K-Swiss, and many other Fortune 1000 companies. Nancy built a successful direct sales team and "back office" staff to provide an additional layer of support to customers as well as systems and procedures for tracking sales revenue and profit. Nancy laid the groundwork for promoting the concept and service of Telecom Expense Management (TEM) during its infancy in the industry. In the early 2000's, Nancy was recruited by telecommunications reseller, ATI, to create their distribution channel and lead the sales effort. Under Nancy's guidance, ATI focused 100% of its sales distribution through the independent agent channel and formed relationships with the top Master Agents in the telecom industry. In 2004, ATI was recognized by "Inc." Magazine as #41 on their list of Fastest Growing Companies, #5 in the Telecom sector having achieved over 2000% growth. Nancy's breadth of knowledge in the wholesale telecommunications market as well as her dedication to customer service and agent support was a key factor in the tremendous growth and success of ATI.

Back to Top